Admin Help
account management, etc.
You're here because resetting the password doesn't work, and you've already confirmed they're logging into Aspen using the right URL and the...
Tue, 4 Apr, 2023 12:47 PM
The first thing to check out if the student has a schedule.
1) In School view, go to the problem student and click into their record.
2) Then...
Tue, 4 Apr, 2023 1:11 PM
You're here because you didn't find anything useful in the Aspen Help Center and still require assistance.
You can give their tech support a ...
Wed, 5 Apr, 2023 1:36 PM
When parents can't see their kid's report card in their account, it usually means the parent has a duplicate account and the report card published t...
Tue, 4 Apr, 2023 3:19 PM
Be in School view. Top tab Grades, side tab Grade Post Controls:
Click on the Term for which you want to extend report card grade posting. It wil...
Wed, 5 Apr, 2023 1:22 PM
Submit a ticket to Pando to have them do it, or wait until I come back.
Wed, 5 Apr, 2023 1:32 PM
A teacher has contacted you about forgetting to click the 'Post Grades' button before report cards were published, or (relatedly) maybe a parent is ...
Thu, 6 Apr, 2023 9:41 AM
Per Pando:
The "W-logo-light-bg-150px.png" and "W-logo-light-bg-50px.png" images have been uploaded to the Aspen servers and you...
Thu, 6 Apr, 2023 10:12 AM
The problem with running a report card from a previous school year is that it may pull live data instead. But usually you can usually download PDFs of prev...
Thu, 6 Apr, 2023 1:11 PM
You can find the report card this way on the Student tab:
or this way on the Grades top tab, Transcript side tab.
In the report card pop u...
Wed, 7 Jun, 2023 2:54 PM